From September 7th to 25th we are on holiday: all orders will be shipped from 09/29. In the meantime, enjoy 10% off everything with the code HOLY10.

Shipping & Payments

Information

General
information

Ringhio is the online store dedicated to the design of technical products for dogs.

We created our website focusing solely on the product and ease of use, to provide you with a truly unique experience.

Since it is not possible to see the products physically, we conducted our photo shoots to ensure that the colors are true to the products and to highlight all the details and features of our items.
01

Where we ship

On Ringhio.net, we ship to Italy and the Islands, Austria, France, Germany, Ireland, the Netherlands, Portugal, Spain, Belgium, Finland, Monaco, Norway, the United Kingdom, the Czech Republic, Slovakia, Slovenia, and Sweden.



If you wish to receive your goods in locations other than those listed, please send an email to info@ringhio.net. We will do our best to meet your shipping needs.



For more information on delivery times and shipping rates, please contact our customer service.

03

Returns

You can request a return within 15 days from the delivery date.
Returns are accepted only for new, unused items in perfect condition.
If, upon inspection, a returned item is found to be used or damaged, no store credit will be issued, and the customer will be responsible for collecting the item at their own expense.

Return shipping costs, as well as any packaging costs, are borne by the customer, unless the return is due to our mistake (e.g., wrong or faulty item): in that case, we will cover all return costs.

Once the returned item has been received and verified, we will issue a store credit equal to the amount paid for the returned products, excluding the original shipping costs. The credit can be used for a future order on our website and will be valid for 12 months from the date of issue.

Please note:
Personalized items, such as engraved collars, cannot be returned, in accordance with Article 59 of the Italian Consumer Code.

02

Shipping Times and Costs

Our products are handcrafted with great care and attention, which means that shipping times may vary from 7 to 10 working days.



However, we are constantly working to speed up the process and ship your orders as quickly as possible.



Shipping costs are €8.90.

04

100% Secure Payment.

To ensure the complete security of your online payments, we accept only and exclusively the following payment methods: PayPal - Credit Card - Bank Transfer in Advance - Satispay.

01

Where we ship

On Ringhio.net, we ship to Italy and the Islands, Austria, France, Germany, Ireland, the Netherlands, Portugal, Spain, Belgium, Finland, Monaco, Norway, the United Kingdom, the Czech Republic, Slovakia, Slovenia, and Sweden.



If you wish to receive your goods in locations other than those listed, please send an email to info@ringhio.net. We will do our best to meet your shipping needs.



For more information on delivery times and shipping rates, please contact our customer service.

02

Shipping Times and Costs

Our products are handcrafted with great care and attention, which means that shipping times may vary from 7 to 10 working days.



However, we are constantly working to speed up the process and ship your orders as quickly as possible.



Shipping costs are €8.90.

03

Returns and Refunds

You can request a return within 15 days from the delivery date. Returns are only accepted for new, unused items in perfect condition. If, after inspection, a product is found to be used or damaged, no voucher will be issued, and the customer will be responsible for retrieving the item at their own expense.
Return shipping costs, as well as any packaging fees, are the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or defective product): in such cases, we will cover all costs.
Once we have received and verified that the goods are compliant, we will issue a store credit equal to the value of the returned products only, excluding the original shipping costs.
The voucher can be used for a future order on our website and is valid for 12 months from the date of issue.
Please note: Customized products, such as engraved collars, cannot be returned, in accordance with Article 59 of the Italian Consumer Code.

04

100% Secure Payment

To ensure the complete security of your online payments, we accept only and exclusively the following payment methods: PayPal - Credit Card - Bank Transfer in Advance - Satispay.

Sign up now and stay updated on the Ringhio world!